Refund policy
Return & Refund Policy
Returns
All VYNELLES™ purchases are final sale for change-of-mind returns.
We do not accept voluntary returns or exchanges because a customer changes their mind, dislikes the product, or selects the wrong size or color, except where required by applicable law.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at supportvynelles@gmail.com as soon as possible, preferably within 3 days of delivery.
Include your order number and clear photographs of the issue.
We will review your request and provide an appropriate resolution, including a replacement or refund where applicable.
Lost Packages
If your tracking information has not updated for more than 15 days, please contact us so we can investigate your shipment.
Order Cancellations
Orders may be canceled before shipment where processing permits. Once an order has shipped, cancellation is no longer possible, except where required by law.
Refunds
Approved refunds will be issued to the original payment method. Processing times depend on your payment provider.
Nothing in this policy limits your rights under applicable consumer protection laws.
Contact Us
For questions or assistance, contact: